Silverjet Airlines - Must try to fly.

Read Passenger Review below.


POSTED : 8 January 2008 by Brian Harrison (UK)

Customer Trip Rating :
Recommended:
Value for Money:
London - Dubai. Flight a real pleasure, but the main reason to fly to Dubai with Silverjet are the private terminals. Valet parking at Luton, no queue for check-in or security. At Dubai, we were ushered into the lounge and our passports were stamped with visa while we had a glass of champagne. They were returned shortly and our bags were ready to collect from the from the front of the terminal near to taxis. Anyone who has flown into Dubai will know what a difference this makes.
POSTED : 4 January 2008 by Arron Zubier (UAE)

Customer Trip Rating :
Recommended:
Value for Money:
Another superb Silverjet flight Luton to Dubai leaving on New Years Day. Crew very professional, friendly and have a smile you can see is not fake. My only worry is that on the 3 occasions I have flown Silverjet between London and Dubai the planes have been virtually empty, so I sincerely hope that the numbers pick up as it would be a great shame if they had to stop the service.
POSTED : 3 January 2008 by R Sandhu (UK)

Customer Trip Rating :
Recommended:
Value for Money:
Flew to Dubai and service brilliant. Private terminal at Luton check in, arrival and departure at private terminal in Dubai marvellous. One has to pay more than twice to experience this service with other airlines. Silverjet staff are friendly and helpful.
POSTED : 27 December 2007 by R Grantham (UK)

Customer Trip Rating :
Recommended:
Value for Money:
Luton-New York-Luton. I felt the crew were not as experienced as an airline like BA but they were very friendly. Meals tasty. I appreciated the personal space in a cabin that's all business class. A small point, but there were no trolleys. Everything was served individually from the galley on a tray which felt more special. Inflight amenity kit was disappointing, presumably a money saver. Luton surprised me as an excellent airport, or at any rate the Silverjet terminal which is outside the main terminal. Check in at Luton and at Newark was at the entrance to the Silver Lounge close to where the taxi drops you off. I thought this arrangement was much better than queuing at desks with other airlines. Silver Lounges had snacks and drinks available including champagne and a good selection of magazines and newspapers and Luton had its own security channel which was hassle free. A different way of flying transatlantic and in almost every way much better.
POSTED : 24 December 2007 by R Hayes-O'Connor (UK)

Customer Trip Rating :
Recommended:
Value for Money:
The Luton experience could not be beaten. We arrived at the Silverjet terminal having pre-booked valet parking. We were met kerbside and invited into the terminal whilst the baggage was unloaded. It took no more than two minutes for the bags to be tagged and the cars keys taken care of and then we were off to the lounge. I would recommend taking breakfast in the lounge prior to the 10.00 departure to Newark. Check in was completed over a coffee in the lounge, and the staff changed our original seats to better accomodate our party. From lounge to a/c via a bus was hassle free. On board, the crew were very friendly and attentive. The seat was comfortable but mine would not recline fully. As it was a day flight this was not an issue. The in flight entertainment via your own portable screen is great until you want to keep watching a movie whilst dining. There isn't enough room for two screens and two laid up dining positions. We decided to share one screen. The toilets on board are clean but a little functional for a business class service. The food was very good, although the pre arrival snack into Newark was very average. the cabin crew were attentive throughout the flight. At Newark we were off the flight and through customs in less than 20 minutes. Our friend in Newark was waiting for us in the Silverjet lounge having been invited to wait for us there. Our return flight was as hassle free as the outbound journey. Other comments on this site cover the lounge at Newark. Crew were again very friendly and professional. Food was again very good, although breakfast a little disappointing. The angled lie flat seat was a little uncomfortable for me but everyone else seemed to be sleeping. Arrival into Luton faultless. We were sat in the car, bags loaded within 30 minutes of the aircraft landing. The car was parked 50 yards from the terminal when we arrived. The Silverjet staff brought the car to the door of he terminal and loaded the luggage whilst we waited inside. Punctuality in both directions very good. The bottom line is that this is a good product for the price, we would certainly use Silverjet again and would recommend them.
POSTED : 20 December 2007 by A Brathole (USA)

Customer Trip Rating :
Recommended:
Value for Money:
The whole setup at Luton with a private security channel is very convenient, and about as hassle free as an airport experience can be these days. The Luton lounge is decent enough, at least on par with an average business class lounge, but not nearly in the same league as the Virgin Clubhouse at Heathrow. The Newark lounge is just a partitioned area in the arrivals hall, without its own bathrooms etc, so left a little to be desired. Also, the security at Newark is just the standard lane shared with other airlines. In flight experience was similarly a slightly mixed bag. The flight attendants were friendly but seemed rather inexperienced, and the food service was not particularly impressive. But the seat provided a good level of personal comfort, which is really what matters most on a long flight. It had a continuous range of adjustments, from upright to various reclining angles to (almost) flat, and was more than adequate for getting some good sleep. I preferred this to the more plush Virgin Upper seats, where the lie-flat design offers no positions between a limited initial reclining range and being turned fully flat. Overall, the airline left you with the feeling that they are not quite as slick and professional as they would like you to think, as some aspects of the end to end service package seemed a little half baked and improvised. But the positives easily outweighed the minor shortcomings, and the bottom line is a great value for the money.
POSTED : 20 December 2007 by A Brathole (USA)

Customer Trip Rating :
Recommended:
Value for Money:
The whole setup at Luton with a private security channel is very convenient, and about as hassle free as an airport experience can be these days. The Luton lounge is decent enough, at least on par with an average business class lounge, but not nearly in the same league as the Virgin Clubhouse at Heathrow. The Newark lounge is just a partitioned area in the arrivals hall, without its own bathrooms etc, so left a little to be desired. Also, the security at Newark is just the standard lane shared with other airlines. In flight experience was similarly a slightly mixed bag. The flight attendants were friendly but seemed rather inexperienced, and the food service was not particularly impressive. But the seat provided a good level of personal comfort, which is really what matters most on a long flight. It had a continuous range of adjustments, from upright to various reclining angles to (almost) flat, and was more than adequate for getting some good sleep. I preferred this to the more plush Virgin Upper seats, where the lie-flat design offers no positions between a limited initial reclining range and being turned fully flat. Overall, the airline left you with the feeling that they are not quite as slick and professional as they would like you to think, as some aspects of the end to end service package seemed a little half baked and improvised. But the positives easily outweighed the minor shortcomings, and the bottom line is a great value for the money.
POSTED : 20 December 2007 by J Gregson (UK)

Customer Trip Rating :
Recommended:
Value for Money:
Luton to Dubai. Punctuality good, service in the lounge was excellent, inflight food very good and overall general service great. Seat doesn't recline to flat, but I easily managed to get sleep. The lounge at the executive jet terminal in Dubai is a little cramped, however the hassle free experience of using that terminal rather than the main one in Dubai is great. My only negative points are that on arriving at Luton Parkway I didn't see any of the Silverjet free taxis, and got a wet walking from the bus stop to the Silverjet Terminal. But both are minor points and I will be using Silverjet again on this service.
POSTED : 10 December 2007 by R Wilson (UK)

Customer Trip Rating :
Recommended:
Value for Money:
I flew Silverjet last Sunday - late leaving my home in Richmond and was sure I was going to be late getting to Luton airport. I arrived 25 minutes before the flight was due to leave and the process could not have been smoother. There was no check in - they took my bag, gave me a cup of coffee and brought my boarding card in the lounge. I was onboard 15 minutes after getting out of my car (which they parked for me!). Food was simple but really tasty. Seat very comfortable. The lounge at Newark is small but they have the same check in and boarding process (although security was shared with a BA flight).
POSTED : 30 November 2007 by A Solum (UK)

Customer Trip Rating :
Recommended:
Value for Money:
I give them very high marks for product and service - the only let-down is the seat not going 180-degree flat - which hinders sleep a bit as I tend to slide down. The leg rest is firm and presses on my feet, but after all these flights I've worked out a solution - sleeping on my front and I don't seem to slide. Service is great, food delicious. Canapes, menus done by Le Caprice restaurant in London, meal service served properly (no tray service), excellent breads, and more. Top of the list goes for lounge at Luton - a haven of comfort. It removes the airport experience, and passengers board in a calm and relaxed manner. I understand that EWR lounge is being improved. Only once have I had immigration lines at EWR (and this was due to a computer glitch), never any security issues - another huge boon in using this airline. Improvements and changes are constantly being introduced, including better wines, different catering, re-designed lavatories, availability of toothbrush & paste, etc. Being a small carrier, they can easily react to customer feedback and change things quickly. Great value for money, with good levels of friendly service and comfortable seating equals a winning proposition for me! My last flights were 99 out of 100 pax outbound, 76 out of 100 inbound - so good loads. From disembarking at LTN last month to car = 17 minutes. Speedy. From landing it was all of 26 minutes.
POSTED : 30 November 2007 by I Ponton (UK)

Customer Trip Rating :
Recommended:
Value for Money:
Silverjet LTN to EWR, and very impressed with the service. Great seat, good IFE and excellent food. The angled flat seat was good for at least 3 hours sleep. The crew were friendly and very attentive. The only points that I think need addressing are the toilets need sprucing up, they don't look like toilets on a business class only service, and more storage - teres nowhere to store anything around your seat. Apart from these minor points Silverjet is well worth the money and their private lounge at LTN is brilliant and very easy.
POSTED : 27 November 2007 by Arron Zubier (UAE)

Customer Trip Rating :
Recommended:
Value for Money:
Just flew in this morning on their new service from Luton to Dubai, and being a Silverjet first timer, I have to say I had a great flight. Being 6ft and of large build, I have yet to be able to sleep for anything more than 20mins or so on a flight, imagine my delight at having slept for 5.30hrs. The ground crew at Luton very friendly and professional and crew a delight. I think the toilets on board could do with some modernising, as they do not reflect the feel of the rest of the plane. Silverjet for me is way to go now when flying London-Dubai and vice versa.
POSTED : 9 November 2007 by Maurice Frankel (UK)

Customer Trip Rating :
Recommended:
Value for Money:
LTN-EWR-LTN. just flew Silverjet for the first time. Having read the various customer reviews prior to my trip, one of the most pleasing thing was to see that various complaints had been addressed by the company i.e. the toilets onboard appear to have been refurbished; ambient temperature onboard certainly was not too high; leaving Newark we had use of the fast track security channel. I found the flight times very convenient. Furthermore there are few flights arriving into Terminal 2 Newark at the same time so security was a wizz. Similarly we arrived back into Luton after the early morning rush so again no waiting. I noticed that a good proportion of the people on the return flight had been with me on the outward journey and i think that this is where Silverjet really scores best as the alternative full fare economy or premium economy is far inferior. If you look at Silverjet as an alternative to BA Club or Virgin Upper you will be disappointed simply because that seats are not comfortable enough.
POSTED : 6 November 2007 by J Barr (UK)

Customer Trip Rating :
Recommended:
Value for Money:
Luton-Newark-Luton. I found this for the money an excellent service, with just a few niggles. Plus points are the really excellent and stylish lounge at Luton; the quick and simple check-in and boarding procedure there; polite and enthusiastic staff on the ground and in the cabin; the food and its presentation; and general impression of stylishness and design. Personally I find Luton perfectly accessible from central London: trains from Blackfriars (London Bridge, Farringdon and Kings Cross are other stops) every 20 minutes or so and a cab to the terminal. There is simply no comparison between the check-in and security experience with Silverjet at Luton and Heathrow or Gatwick whatever the airline and however elevated the class. The niggles: though I had printed out my confirmation and several other web pages, my computer packed up a day or so before I left and I could neither check in online nor order a car from Newark to Manhattan. I tried to ring Silverjet to arrange the latter but could find no telephone number on the website; obtained the number from new, unimproved directory enquiries but despite my 'phoning several times at various hours over the next two days no-one ever answered. When I checked in they agreed to send an e-mail requesting this, but it was almost as if this was an innovative and brilliant solution! I did not find the non-availability of duty-free shopping at Luton any problem - it's the quid pro quo for the private channel: but prospective passengers should be aware of this, indeed the website (otherwise informative re the terminals) should state it. I am also quite happy not to have duty-free goods flogged in flight. Arriving at Luton Parkway on a filthy wet day no taxis were evident and none of the station staff seemed to have heard of the Silverjet-branded free taxis as advertised (this despite the fact that they obviously pull up or wait in front all day). A very scruffy and decrepit minicab eventually showed up - quite a way from the canopied forecourt, and then a silver 'black' cab. The procedure was not obvious, and I got very wet. At Newark I had to wait about 20 minutes in the rather crowded Silverjet lounge before my car came: the ground staff were not efficient in locating me. On that subject, I agree with the comments of many other passengers that the Newark lounge is inadequate: but this seems to be a feature of all US so-called premium lounges and no doubt Silverjet has had to be grateful for what it can get. Also Luton sets a very high standard for comparison. Immigration at Newark was amazingly quick for the US, and courteous and friendly: and the baggage was already on the carousel. I would agree also that the seat is not as comfortable as it looks, especially when reclined (too short and not flat, as people have noted). Still, pretty good for the money. The outward flight in particular was very lightly loaded, with the rear cabin almost unoccupied. Pleasant though it is to fly without crowding, I do hope that they get higher load factors, or they will not be in business much longer. I do hope there is no truth in the suggestions that flights are cancelled for lack of sufficient passengers - there is no way one is prepared to risk this happening. I would give a 5 but for the niggles, and really do hope Silverjet succeeds.